# आपले कोपरगाव: a city website and app for Kopargaon's citizens

Case study · Mr. Parag Sandhan · Government · Jul – Aug 2026 · 10 people

We built a customized website and mobile app for Kopargaon, with city information, representative profiles, grievance registration with an admin panel, citizen suggestions and development showcases, delivered in about six weeks.

- ~6 wk: from kickoff to handover
- 2: platforms: website and mobile app
- 10: person delivery team

## Project overview

The Kopargaon City Platform is a customized digital solution that brings city information, civic services, public administration details and community initiatives into one place, on the web and on mobile.

It covers city information and demographics, public representative profiles, grievance registration and tracking, citizen suggestions, development work showcases, government resource links, health contacts, event permissions and a gallery of local activities. An admin panel handles complaint review, department-wise filtering, assignment, comments and status updates.

## About the client

Mr. Parag Sandhan, Nagar Adhyaksha (Mayor) of Kopargaon, wanted a dedicated digital presence for the city: one place where residents could find essential information, follow local development and reach civic services more easily.

He engaged The Baap Company to build a website and mobile app inspired by an existing city website but adapted to Kopargaon's own requirements, combining city information, citizen engagement and civic administration in one experience.

### The challenge

- **An off-the-shelf app was not enough**: Baap's existing Janhit civic app was a starting point, but the city needed different features and a simpler experience tailored to Kopargaon.
- **Grievances took too many steps**: Citizens needed to report issues like water supply or electricity by picking a department, describing the problem and adding a photo, without a long form.
- **No central view for administrators**: Officials needed one place to review, assign, comment on and track complaints by department and status.
- **Development work went unseen**: Completed projects and community initiatives such as the Godavari cleanliness mission had no dedicated place to be showcased.

### Our approach

We started from Mr. Sandhan's vision and Kopargaon's specific needs. Instead of reusing Janhit as is, we used an existing city website as a reference and shaped a customized solution around the client's expectations.

Dedicated sections present Kopargaon's history, demographics, landmarks and temples alongside profiles of public representatives and municipal officials, making civic administration easier to understand.

The grievance flow was designed to be as short as possible: choose a department, describe the issue, attach a photo. On the other side, administrators review complaints, assign them, add comments, update status and filter by department or status.

Citizen suggestions, development showcases, the Godavari cleanliness mission, useful government links, health contacts, event permissions and a media gallery round out the platform, on both the website and the mobile app.

### Technology

- **Flutter**: Mobile app interface and citizen features
- **React**: Responsive website and administrative screens
- **Node.js**: Server-side logic and civic workflows
- **AWS**: Cloud hosting and scalable deployment
- **Postman**: API and integration testing

### What we built

- **Website** (Delivered): City information, public representatives, civic services and development initiatives.
- **Mobile app** (Delivered): City information, citizen services and civic features on Android.
- **City information and profiles** (Delivered): History, demographics, landmarks, public representatives and municipal officials.
- **Citizen grievance management** (Delivered): Department selection, issue descriptions and photo attachments.
- **Admin management panel** (Delivered): Review, assignment, comments, status updates and department-wise filters.
- **Citizen engagement and suggestions** (Delivered): Suggestions plus likes and sharing on published development work.
- **Public services and community** (Delivered): Government resources, health contacts, event permissions, initiatives and a media gallery.

### Impact

- **City information in one place**: History, landmarks, demographics, representatives and administration in a single digital destination.
- **Simpler grievance submission**: Pick a department, describe the problem, attach a photo: a structured, accessible way to report issues.
- **Better administrative visibility**: Assignment, comments, status updates and filters give officials an organized view of every complaint.
- **Development work gets seen**: Completed projects and initiatives are presented with photos, likes and sharing.
- **A channel for citizen ideas**: Residents can propose improvements like dustbins and tree planting.
- **Two access points**: A website and a mobile app make public-service information easier to reach.

Source: https://baapcompany.com/case-studies/aapale-kopargaon-city-platform/