# Janhit

URL: https://baapcompany.com/products/janhit/
Product site: https://janhit.app/
Suite: Industry Platforms
Category: Citizen service request (311) and grievance platform

311-style citizen service request platform. A citizen service request platform for governments, like a 311 system. Residents report issues with photos and location, the right officer is assigned automatically, and everyone can track status to resolution.

### Specifications

- Channels: Web portal and mobile app
- Routing: Automatic officer assignment
- Evidence: Photo and location reports
- Users: Cities, counties, agencies, departments

### Features

- **Request intake**: Department, description, photos and location in one form.
- **Automatic assignment**: Requests route to the responsible officer.
- **Status tracking**: Submitted, assigned, under review, resolved, closed.
- **Officer workspace**: Queues, deadlines and escalations.
- **Public transparency**: Resolution rates and response times.
- **Analytics**: Hotspots and service performance by department.

### How it works

1. **Report**: A resident submits an issue with a photo and location.
2. **Assign**: The request goes to the right department and officer.
3. **Resolve**: The officer updates progress and closes the request.
4. **Measure**: Leaders see response times and backlog.

### Who uses it

- **Municipalities**: Potholes, streetlights, sanitation and water issues.
- **Counties and districts**: Service requests across departments.
- **Education departments**: School infrastructure and complaints.
- **Health departments**: Public health reports and follow-up.

### FAQ

**What is Janhit?**
A citizen service request platform for governments, like a 311 system. Residents report issues with photos and location, the right officer is assigned automatically, and everyone can track status to resolution.

**Is Janhit similar to a 311 system?**
Yes. Janhit provides 311-style intake, routing and tracking of citizen service requests, with a public mobile app and an officer workspace.

**Who uses Janhit?**
Janhit is used by municipalities, counties and districts, education departments and health departments. Potholes, streetlights, sanitation and water issues. Service requests across departments. School infrastructure and complaints. Public health reports and follow-up.

**How does Janhit work?**
1. Report: A resident submits an issue with a photo and location. 2. Assign: The request goes to the right department and officer. 3. Resolve: The officer updates progress and closes the request. 4. Measure: Leaders see response times and backlog.

**Does Janhit work with other Baap products?**
Yes. Janhit shares sign-on, data and APIs with the rest of the Baap suite, including Transport Management System (TMS), Hospital Management System, Institutional ERP + SchoolBook, GPS Fleet Tracker, FutureXLab.

Source: https://baapcompany.com/products/janhit/