Janhit
311-style citizen service request platform.
A citizen service request platform for governments, like a 311 system. Residents report issues with photos and location, the right officer is assigned automatically, and everyone can track status to resolution.
- Channels
- Web portal and mobile app
- Routing
- Automatic officer assignment
- Evidence
- Photo and location reports
- Users
- Cities, counties, agencies, departments
Janhit features
Request intake
Department, description, photos and location in one form.
Automatic assignment
Requests route to the responsible officer.
Status tracking
Submitted, assigned, under review, resolved, closed.
Officer workspace
Queues, deadlines and escalations.
Public transparency
Resolution rates and response times.
Analytics
Hotspots and service performance by department.
How Janhit works
Report
A resident submits an issue with a photo and location.
Assign
The request goes to the right department and officer.
Resolve
The officer updates progress and closes the request.
Measure
Leaders see response times and backlog.
Who uses Janhit
Municipalities
Potholes, streetlights, sanitation and water issues.
Counties and districts
Service requests across departments.
Education departments
School infrastructure and complaints.
Health departments
Public health reports and follow-up.
Part of our industry stacks for government.
Deployment, security and support
Your choice of hosting
Run Janhit in our cloud, on-premise in your data center, or in a hybrid setup.
Role-based access
Granular roles and permissions, audit history and secure API keys for integrations.
Onboarding and 24/7 support
Data migration, configuration and training from the engineers who build the product.
Janhit FAQ
What is Janhit?
A citizen service request platform for governments, like a 311 system. Residents report issues with photos and location, the right officer is assigned automatically, and everyone can track status to resolution.
Is Janhit similar to a 311 system?
Yes. Janhit provides 311-style intake, routing and tracking of citizen service requests, with a public mobile app and an officer workspace.
Who uses Janhit?
Janhit is used by municipalities, counties and districts, education departments and health departments. Potholes, streetlights, sanitation and water issues. Service requests across departments. School infrastructure and complaints. Public health reports and follow-up.
How does Janhit work?
1. Report: A resident submits an issue with a photo and location. 2. Assign: The request goes to the right department and officer. 3. Resolve: The officer updates progress and closes the request. 4. Measure: Leaders see response times and backlog.
Does Janhit work with other Baap products?
Yes. Janhit shares sign-on, data and APIs with the rest of the Baap suite, including Transport Management System (TMS), Hospital Management System, Institutional ERP + SchoolBook, GPS Fleet Tracker, FutureXLab.
